Privacy policy

Who we are

Linguanational Translations, Inc. ("Linguanational", "we", "us") is a language services and technology company headquartered at 401 N Michigan Ave, Chicago, IL. This policy explains what personal data we handle, why, and what rights you have over it.

Information we collect

Contact details you give us: name, work email, organization, sector and anything you write in a contact form or email. We use these only to respond to your enquiry and to administer any resulting engagement.

Client content: the documents, recordings and files you send us for translation, localization or processing. This content may contain personal data belonging to third parties — students, patients, employees, litigants — and we treat it as confidential material held on your behalf.

Technical data: standard server logs and basic, aggregated analytics about how this website is used. We do not use advertising trackers or sell any data to third parties.

How we use client content

Client content is processed solely to deliver the services you have contracted. It is never used to train machine learning models, ours or anyone else's, and it is never sold, licensed or shared for any purpose beyond delivering your work.

Access is limited to the personnel and vetted linguists assigned to your engagement, on a least-privilege basis, with per-user audit trails.

Where data is processed

By default, processing takes place on infrastructure located in the United States. Where an engagement requires it, we deploy inside your own cloud tenancy or on your own hardware so that content never leaves your control.

Subprocessors used in delivering a given engagement are disclosed on request and, for public-sector and healthcare clients, listed in the contract.

Retention

Enquiry correspondence is retained for as long as needed to manage the relationship. Client content retention is defined per engagement and enforced automatically; public-sector clients typically align it with their own records schedule.

Security

Data is encrypted in transit and at rest. Deliverables are made available through an authenticated client portal rather than sent as email attachments. Access is role-based and audited.

Your rights

You may ask what personal data we hold about you, request correction or deletion, or object to a particular use. Write to clientrels@linguanational.com and we will respond within the timeframe required by applicable law.

Where we process personal data on behalf of a client as a service provider, requests from data subjects are routed to that client, who remains the controller of the data.

Changes

If this policy changes materially we will update the date below and, where an engagement is affected, notify the client contact directly.