Practice one · TaaS
Translation as a Service.
You already buy software this way. Since 2009 we have translated the documents where a wrong word has consequences — enrollment packets, benefits letters, court filings, safety procedures — and we now deliver that work the way SaaS delivers software: as a service you plug into, not a project you re-quote every time. The linguists are still human. The checking is still not optional.
The model
Same service. Different plumbing.
You already know this model
Software stopped being something you bought in a box and became something you subscribe to. Translation is going the same way — and we have already built the version of it that works.
The service does not change. The delivery does.
The same linguists, the same terminology, the same review. What changes is that it arrives through an API, a portal or your own systems instead of a quote and a purchase order every time.
Capacity you do not have to schedule
No re-quoting for each batch, no waiting for a vendor to have availability. Volume moves up and down and the service absorbs it.
Priced like a service, not a project
Per word, per hour or committed volume — whichever your procurement office needs. Predictable enough to budget a year out.
Through an API
Your system posts a file and gets it back translated. Webhooks tell you when. Rate-limited and audited per key.
Through the portal
Upload, track, review and download. Your reviewers can edit in place without touching source files.
Through your own systems
Wired into your CMS, LMS, DMS or case system, so the work arrives where your staff already are.
What is in the service
Six things we do, all day, for sixteen years.
Translation & certified translation
Documents, forms, contracts and public notices — delivered in the original layout, not a stripped text file.
- Word, Excel, PowerPoint, PDF, InDesign, XML and CAT-tool bilingual files
- Certificates of accuracy for court, USCIS and agency filings
- Native PDF and scanned PDF, with the page rebuilt rather than reflowed
- Terminology locked to your glossary and translation memory
Website & software localization
Your product, site and campaigns adapted for a market — copy, layout, formats and cultural fit.
- Continuous localization wired into your CMS or repo
- Marketing copy adapted, not literally translated
- Right-to-left layouts, date/number/currency conventions
- Locale QA on the rendered page, not just the string file
Interpreting
On-site, over-the-phone, video remote and ASL — for hearings, appointments, board meetings and parent conferences.
- Simultaneous and consecutive interpreting
- OPI and VRI with short-notice dispatch
- American Sign Language
- Interpreters briefed on your terminology before they arrive
Audiovisual & media
Subtitling, dubbing, voice-over and transcription for training, public information and marketing video.
- Subtitles with reading-speed and line-break rules that hold up
- Dubbing and voice-over with vetted talent
- Transcription with speaker separation and timecodes
- Burned-in or sidecar deliverables, your choice of format
Education & eLearning
Curriculum, assessments, family communications and course content built for multilingual districts.
- Textbook, workbook and assessment translation
- SCORM and LMS course localization with media
- Family-facing letters, handbooks and enrollment forms
- Reading-level control so a translated notice stays readable
Human review & linguistic QA
Independent review scored on a formal error typology — so quality is a number you can audit, not an opinion.
- Six error dimensions × three severity levels (MQM-aligned)
- Per-linguist scorecards across every job we run
- Back-translation and readability grading on request
- Client-side reviewers can edit in the portal without touching files
Quality
Every job goes through the same twelve checks. Not a sample of jobs. Every job.
Human review is scored on six error dimensions across three severity levels, aligned to the MQM framework. Every linguist carries a scorecard. When a client reports an issue, we can show where in the chain it passed and why.
- 01Source parsed with formatting and tags preserved
- 02Glossary and translation memory applied before anything is generated
- 03Terminology consistency checked across the whole job, not per segment
- 04Number, date and unit integrity verified
- 05Tag and markup pairing validated against the source
- 06Forbidden-term and client style rules enforced
- 07Untranslated and partially translated segments flagged
- 08Reading level and length constraints checked where they apply
- 09Human linguist review scored on a formal error typology
- 10Reviewer edits fed back into the memory for the next job
Scale
What that looks like in production.
- 55.7M
- Words processed
- 153
- Language pairs
- 98.0%
- Automated QA pass rate
- 10.4 min
- Median turnaround
in production, to date
104 target languages
12 checks on every job
per job, end to end
Formats include Word, Excel, PowerPoint, native and scanned PDF, InDesign, XML, subtitles, audio and video — plus the bilingual CAT files most vendors quietly refuse: Trados SDLXLIFF, memoQ MQXLIFF, Phrase and Wordfast TXLF, and RTF.
Translation as a Service
Send us the file you think is difficult.
The scanned one, the one with the tags, the one in a format your last vendor sent back. That is the useful test, and it costs you nothing to run it.